It is standard practice for BT to charge is they don't find a fault or the fault is on the users wiring\equipment.
You could try phoning BT and telling them that you have a problem with the phone line, I had to do this with a certain ISP as they were adamant the fault I was reporting was my router, turned out somebody had cut the cable (builder doing work for the business next door). Tim On Tuesday 13 July 2010 16:14:58 Owain Clarke wrote: > <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> > <html> > <head> > <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> > </head> > <body bgcolor="#ffffff" text="#000000"> > I'm still working on this one (the main symptom being random outages), > and have been unable to trace what the problem is. My ISP (the Phone > Coop) tell me that if they call in an Open Reach engineer and it turns > out that the problem is within my property I'll be liable for a hefty > BT callout fee, so I wonder if anyone knows of someone who would test a > domestic network and charge a reasonable amount of money?<br> > <br> > Owain<br> > <blockquote cite="mid:4c36be29.2070...@cooptel.net" type="cite"> > <blockquote > cite="mid:aanlktind7qhxgzgxfcqrvjjp5l9hqvv_qevec8bwk...@mail.gmail.com" > type="cite"> > <div class="gmail_quote">On 8 July 2010 18:34, Owain Clarke <span > dir="ltr"><<a moz-do-not-send="true" > href="mailto:simb...@cooptel.net";>simb...@cooptel.net</a>></span> > wrote:<br> > <blockquote class="gmail_quote" > style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt > 0.8ex; padding-left: 1ex;">After a period of connection problems my ISP > wants to test my line with a different router, and I wonder if there's > anyone who might be able to lend me one for a couple of weeks. I'm in the > Romsey area, but work also takes me near Fareham, Brockenhurst and New > Milton<br> > <br> > Thanks in anticipation<br> > <br> > Owain<br> > </blockquote> > </div> > </blockquote> > </blockquote> > <br> > </body> > </html> -- Please post to: Hampshire@mailman.lug.org.uk Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire LUG URL: http://www.hantslug.org.uk --------------------------------------------------------------
