##- Please type your reply above this line -## You are registered as a CC on this request (19285907). Reply to this email to add a comment to the request.
---------------------------------------------- Slindile, 26 Apr 2026, 19:13 BST Hello leviosaa, Thank you for contacting us. I'm really sorry to hear you've been experiencing issues with the website. To help me get to the bottom of what’s going on, could I just check if you’ve already tried the following steps? 1. Tried using a different browser 2. Tried a different device 3. Tried checking out on both our app and website 4. Cleared your device’s cache and cookies 5. Made sure you’re using the latest version of our app If you've already given all of that a go and you're still running into issues, could you let me know the following: 1. What device are you using? 2. Are you using our app or the website? 3. Which browser are you using (if you're on the website)? 4. What exactly is going wrong—e.g. is your basket not showing, or are pages not loading properly? Once I have this info, I’ll do my best to get it sorted for you quickly. I hope this helps, and if there's anything else you need, please reply to this message. Kind regards, Slindile **H&B Team**  * * * **Did you know?** Most of our frequently asked questions can be found in our **Help Centre here.** ---------------------------------------------- leviosaa wingardium, 25 Apr 2026, 17:35 BST couldnt for some reason access the website , any solutions pls -------------------------------- This email is a service from Holland & Barrett UK. [DELYJ6-907L6]
