Apropos GT.M support for Kevin. I am leaving this evening for Krakow, Poland, but will be back Wednesday evening. During my absence, I will try to check e-mail, but don't know for sure that I will be able to. If anyone wants to reach me, please try my mobile (610) 620-3355 - it is supposed to work in Poland, but again, no guarantees because I have not tried it there before (it does work in Frankfurt, Germany).
Kevin, since GT.M support is priced by number of users (the license on x86 Linux is free, and our business model is based on providing services such as support), please e-mail me the maximum number of users expected to be on the system in the first year. To anyone who would like to provide support VistA support to Kevin's group: the support model is that anyone needing support would call you, and if you determine it is a GT.M issue (or if you just want to ask the GT.M team about something), you would contact Fidelity GT.M support by e-mail or phone. There will be a level playing field for everyone who wishes to provide VistA support to Kevin's group in that everyone will get the same price from Fidelity for GT.M support (there are different prices for support during regular business hours and 24x7 support, both of which are available). How you bundle, mark-up, or breakout GT.M support in the price & terms you quote Kevin's group is your business. I am sorry to take group bandwidth in what should be a post to individuals, but I don't know who is planning to respond to Kevin. Please e-mail me directly at [EMAIL PROTECTED] (k dot bhaskar at sanchez dot com). Regards -- Bhaskar On Sat, 2004-11-13 at 09:26, Kevin Toppenberg wrote: > Hey all, > > I have just learned that my group is expecting me to make a VistA > presentation the first day I get back from my vacation. Surprises are > the spice of life ;-) > > One of the big factors the group has stressed is that they want a firm > backup plan for support for any system they go with. Thus, if I leave > the group etc, they would not be stuck with a system they don't > understand etc. > > So I am now requesting that support venders send me e-mails for prices > for support. This would be for a system that I set up. I will be > happy to go through what I have done for the setup when we get started > etc. We would probably want to consider several types of coverage > options. I'll list these below. > > I have been given some estimates that were "on the high end" when I > first started learning VistA, though these were for a complete > install. I mention this because I'm not interested in anyone making a > fast buck off our group. We will happily pay fair wages for services > rendered. But we want reasonable rates. Also, I have been asked in > the past to keep bids sent to me secret. I think this is contrary to > competition, so would not be able to promise this. > > So with that behind us, I'd love to receive bids for VistA software > support. > > I started to try to device a division plan for the various levels of > support, i.e. 24-7 vs. weekdays, installation programming vs. > telephone support etc. But it seemed that every company may already > have their own scheme. So I'll just see what you all have to offer. > > So this is where the OpenSource model is supposed to shine: Free > code, but viability through paid support. I hope its all true.... > > Kevin *************************************************************************** This electronic mail transmission contains confidential and/or privileged information intended only for the person(s) named. Any use, distribution, copying or disclosure by another person is strictly prohibited. *************************************************************************** NOTE: Ce courriel est destine exclusivement au(x) destinataire(s) mentionne(s) ci-dessus et peut contenir de l'information privilegiee, confidentielle et/ou dispensee de divulgation aux termes des lois applicables. Si vous avez recu ce message par erreur, ou s'il ne vous est pas destine, veuillez le mentionner immediatement a l'expediteur et effacer ce courriel. ------------------------------------------------------- This SF.Net email is sponsored by: InterSystems CACHE FREE OODBMS DOWNLOAD - A multidimensional database that combines robust object and relational technologies, making it a perfect match for Java, C++,COM, XML, ODBC and JDBC. www.intersystems.com/match8 _______________________________________________ Hardhats-members mailing list [EMAIL PROTECTED] https://lists.sourceforge.net/lists/listinfo/hardhats-members
