---original message---
Bluetooth CAN be an absolute nightmare. Not always, but it can be. In my case it was. Literally tear your hair out..
Trying to get Windows to recognize my Verizon Motorola e815.
Is the device successfully "paired?"
Secondly, you may have a driver conflict which is very common. Check to see if the native Windows drivers are installed or the manufacturers drivers which support the device.

Bill
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Interesting...I had no problem with Windows and my E815. All I did was DUN over BT, but that worked like a champ...

Greg






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