Read from the bottom up. *sigh*
---
The header is gone, but I emailed it back to David and cc'd Mike Dell.
It's pretty funny. I have a binder full of old Dell disks that came with
various machines. They used to come with every piece of software that
came with the computer. Burning software, AOL disks, DVD playing
software, etc. I guess the $0.05 that Dell saves per CD is worth the
price of alienating customers, especially business customers. Dell could
make the software available as a download and BIOS lock it to the
machine -- it's just lazyness that prevents this from happening.
We are an IBM certified partner, and AVNet has been hounding my CTO for
us to bring IBM in house for our desktops/laptops. I have already
replaced Dell servers due to the fact that Opteron processors are not
available options. I only buy Dell switches (including ones with
crippling firmware bugs that will likely never be fixed - see:
http://forums.us.dell.com/supportforums/board/message?board.id=pc_managed&message.id=5175
) because I already have a fleet of them in service and I need
uniformity. Every day that goes by, Dell loses the "value" that I have
always used to justify keeping them as a partner. I have been buying
Dell since 1998 and until about 2003 have always been happy with the
level of support and care that I have received. It's a shame that in the
quest to bump Mike Dell's share prices up a point or two, customer
support nosedives.
At this point I just don't see how I can do business with Dell anymore.
We may not be the biggest customer in your or Dell's account, but we are
a growing tech company that is going to be expanding by about 400% in
the next few months. That's a lot of equipment that we're going to be
buying. I'll make sure that the next time I buy a PC from a vendor, it
will come with recovery media for all of the software that we PAID for.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 3:45 PM
To: Ben Ruset
Subject: RE: Requested Dell Quote(s) #286379533
That is for the OS, not the other free software that comes with the systems.
-----Original Message-----
From: Ben Ruset [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 2:43 PM
To: Gendron, David
Subject: RE: Requested Dell Quote(s) #286379533
So what about the $10 per computer that I pay for recovery media?
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 3:42 PM
To: Ben Ruset
Subject: RE: Requested Dell Quote(s) #286379533
Unfortunately. That's the problem with the OEM software is that it
lives and dies with the system.
-----Original Message-----
From: Ben Ruset [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 2:37 PM
To: Gendron, David
Subject: RE: Requested Dell Quote(s) #286379533
So if it's gone, it's gone forever? That sucks.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 3:21 PM
To: Ben Ruset
Subject: RE: Requested Dell Quote(s) #286379533
I understand your not trying to get something for free, but we
physically don't have a copy to send out (other than a retail copy for
Roxio). Dell preinstalls an OEM version from manufacturing and we don't
have any media that comes with it. I would send it out to you if it
were available.
David
-----Original Message-----
From: Ben Ruset [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 2:16 PM
To: Gendron, David
Subject: RE: Requested Dell Quote(s) #286379533
Well, the laptop came with it pre-loaded, but with no media. Surely
there must be a way of recovering the software if say the original hard
disk died, or got re-formatted, etc.
I'm not trying to scam something from you for free, I'm just trying to
get backup media of software we bought and paid for.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 3:14 PM
To: Ben Ruset
Subject: RE: Requested Dell Quote(s) #286379533
We sell retail copies of both Roxio and Sonic but to my knowledge, we
don't have a version that I can send out for free. If you'd like me to
quote it for you, I can do that for you.
David
-----Original Message-----
From: Ben Ruset [mailto:[EMAIL PROTECTED]
Sent: Friday, April 07, 2006 2:05 PM
To: Gendron, David
Subject: RE: Requested Dell Quote(s) #286379533
Thanks David, I appreciate it.
One other thing. We've ordered a bunch of Inspiron laptops and they
either come with Roxio or Sonic CD burning software.
We have our own software image that we load on these laptops, but
unfortunately we lose the ability to install Roxio or Sonic. I've heard
of Dell sending out CD's of that software to customers that request it.
Obviously I won't need it for every laptop, but it would be nice to have
a copy of each so that I can reload them when I put our image on these
laptops. I believe our 700M's were ordered with Sonic and our 630M's
came with Roxio. Can you help out?
Even a link to a downloadable version would be fine.
Thanks!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 06, 2006 12:15 PM
To: Ben Ruset
Cc: [EMAIL PROTECTED]
Subject: RE: Requested Dell Quote(s) #286379533
Blaine and I were able to find the correct part, and send it out to you
at no cost. Sorry about the confusion. Please let me know if I can do
anything else for you.
Thanks,
David Gendron
Dell Inc. - Senior Account Manager
Phone: 1-800-456-3355 ext 713-6749
Fax: 1-800-607-9327 attn: David Gendron - [EMAIL PROTECTED]
-----Original Message-----
From: Ben Ruset [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 06, 2006 10:08 AM
To: Cook, Blaine
Subject: RE: Requested Dell Quote(s) #286379533
Yeah but I don't want a quote, I never got the brackets in the first
place, so why would I pay twice for them?
Given the thousands of dollars I have spent on Dell switches, I would
imagine that getting a set of rack ears would not be a problem.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 06, 2006 11:03 AM
To: Ben Ruset
Subject: Requested Dell Quote(s) #286379533
Ben,
I did not include the rack mount brackets for the 6024 because I do not
have access to that part. Please refer to the link below and they will
be able to provide you with a quote.
http://www.dell.com/parts
Thanks,
Blaine Cook
1-80-901-3355
ext.7134842
-------------------------------
