Here's another one:
We had a customer purchase an Enermax external HD case and an 80GB
hard drive. I assembled it and formatted the drive as NTFS since I
figured that would be beyond her. She called the next day to say the
case was "falling apart" and "the green stuff was coming out." We
had her bring it in, because, honestly, I had no idea what the green
stuff would be. So she brought the drive in today. I was really
interested in seeing a)how the case could be falling apart, and
b)what the heck the green stuff was. As those of you who have seen
the Enermax external HD cases, you know it comes in a rather classy
looking cardboard box. She took the box out of her back pack, and
showed us the torn cardboard on one corner, through which the green
plastic packaging inside was showing. She was concerned that the
"carrying case" was falling apart already, and the green stuff was
coming out. It took me a second to compose myself and avoid saying
"You ripped the cardboard packaging and you think that's a product
flaw?!?" I explained the metal case was enough to protect the hard drive.
Users. Thank god they make sure I'll always have a job. :)
T
