I ever tell you about that Eddie Murphy deal, he talks about being
starved in the desert and someone gives him a saltine cracker. He says,
"OMG is this a Ritz? This is the best damn cracker I have ever eaten"
Customer service (Lack thereof) is one of the things that is killing
Dell. They are doing the right thing but I wouldn't call it top notch.
Then again, I eat mostly Ritz crackers.
Ben Ruset wrote:
Well, what was it specifically about Dell laptops that makes Sony
batteries fail?
Dell doesn't make the battery. Dell barely makes the laptop. They are
being proactive and doing a massive recall.
I am not a huge Dell fan anymore, but I think that what they are doing
is top notch customer service.
Thane Sherrington wrote:
At 11:21 AM 17/08/2006, Ben Ruset wrote:
One would hope that the ODM who actually build the laptops would also
go down the shitter as well.
Why? If Dell specified crap, then it's all their fault.
T
joeuser wrote:
Dell's going down the shitter also. This is just the tip of the
iceberg. CRN magazine had a little write up. I stripped naked and
danced around a pile of Dell catalogs and a laptop like a wild
indian in celebration.
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Cheers,
joeuser (still looking for the 'any' key)
