Verizon Branded Router.: Actiontec gt704wg Verizon puts custom settings in these including their own username/password combo that is different from Retail units of the same model.
I was at a friends house yesterday and she was fighting with her Wireless since Friday. Something mysterious happened and wireless was gone. Full story is not important, or IMHO resolved. (I have a sneaking suspicion it is a Laptop internal hardware problem.) I'll limit this INSTEAD to something I saw the Verizon tec do. I did not think to ask him about it when I saw it, but remarked to him about it. (I was too surprised.) Then I left, and I can't send the friend in there, and it is miles from here. (Bummer.) Has anyone ever seen the following happen? We got on a remote control session with Verizon. (Cat5 worked.) We KNOW for a fact the Username for the gt704wg was changed, AND the default password remained the same (as: password)... I did not see him change the username in any way, but all or the sudden he logged back into the gt704wg using the default username/password combination. Did he do a silent reset to default configuration, or is that combination retained as a "backdoor" or something for their tecs? It never occurred to me (unfortunately) to check if the old custom log-on username still worked. (bummer). And no one logged in after that. Hope the question was clear. I've always been denied access with the default *credentials<?>* after changing them on every other unit I've worked on. I think I know what happened, and can't easily check. Is it obvious he reset the gt704wg, or am I missing something? (I was like a deer in the headlights.) Sorry. TIA Rick Glazier
