I have an expensive Ubiquiti Networks Unifi 802.11ac Dual-Radio PRO
Access Point (UAP-AC-PRO-US)
Six months into owning it I started having problems with N band
devices. It didn't take long before the only N band device that works
is an old ACER laptop with a Intel wifi N adaptor. That works fine
and I use it daily to stream the news. However, a Edge Thinkpad with
Centrino wifi , a Moto G2, and my Liva X boxes with realtech adaptors
won't connect and even when they did connect performance was poor.
After struggling with this for months, always thinking the problem
was in the devices I finally turned on my old N router and everything
worked. So I realized it was the AirMax that was the problem. I
contacted Ubiquiti ( where did that get that name from) support
...which turned out to be lame in the extreme. They took days on end
to reply, they asked for specific config files, made a couple of
recommendations that had no effect, and finally just said we can't help.
When I requested warranty replacement they want me to download and
install Team viewer so they can check configuration files...which I
assume are they same ones they asked me send them. securing a laptop,
installing Team Viewer and then sending them log in credentials while
waiting for days for them to check files they have already seen seems
like what it is... a run around attempt to make we go away.
All of this makes me feel support lacks competence, and are making it
difficult for me in the hopes I will give up bothering them. And it
worked... I am not going to do the team viewer thing.
So does anybody on the group have any solutions ... or does it look
like something is wrong with the AirMax and I should move on to
another brand of wifi support.
Thanks
m
- [H] Ubiquiti Networks Unifi 802.11ac Dual-Radio PRO Access P... Winterlight
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