The only time a company will reset passwords without a user request is if there had been a password breach (or suspected breach), and in that case they always disable the old password.
This leads me to suspect someone is trying to get your Steam account by forcing a password reset request. And that may be why you're having such trouble authenticating yourself to Steam Powered. It could be that your email account was compromised and they sent a request. Or it could be they tried to login and couldn't so they requested the reset from the login page (however without access to your email I'm not sure how that would succeed). I would suggest opening up the steam client and trying to get help through it. Or barring that look for a phone number. And triple-check your email account security. If you use Gmail, check the IPs it's been accessed from at the bottom. Also check any forwarding addresses or POP/IMAP access. ------------ Brian Sent from my iPhone On Jul 15, 2012, at 9:19, Steve Tomporowski <[email protected]> wrote: > Never sent a password reset request, that's why I wanted to contact Steam and > ask them to investigate. Apparently that's a bit too hard for them.... The > funny thing is, everything looks legit. If Steam is doing this for > 'security' reasons, I want to know why they are mucking around with my > account. > > On 7/15/2012 9:16 AM, Brian Weeden wrote: >> Did you send the original password reset request? >> >> ------------ >> Brian >> >> Sent from my iPhone >> >> On Jul 15, 2012, at 9:15, Steve Tomporowski <[email protected]> wrote: >> >>> Nope. This is the email I received: >>> >>> STEAM >>> >>> Dear didymus7, >>> >>> We've received a request to update the password associated with your Steam >>> account. >>> >>> To complete this process, enter the following confirmation code into the >>> settings dialog you've left open in Steam: QBRT5 >>> >>> If you did not request this change, don't worry - your account information >>> will >>> remain unchanged. No further action is required. >>> >>> Thanks for helping us maintain the security of your account. >>> >>> The Steam Support Team >>> http://www.steampowered.com >>> >>> >>> >>> This notification has been sent to the email address associated with your >>> Steam account. >>> For information on Valve's privacy policy, visit >>> http://www.valvesoftware.com/privacy.htm. >>> This email message was auto-generated. Please do not respond. >>> ------------------------------------------------------------------------ >>> VALVE © Valve Corporation. All rights reserved. All trademarks are >>> property of their respective owners in the US and other countries. >>> >>> >>> >>> >>> >>> On 7/15/2012 9:02 AM, Brian Weeden wrote: >>>> Sounds phishy to me. I've been using Steam for years and never had any >>>> problems like this. >>>> >>>> Does this describe the email you got: >>>> http://forums.steampowered.com/forums/showthread.php?t=2674183 >>>> >>>> >>>> ------------ >>>> Brian >>>> >>>> Sent from my iPhone >>>> >>>> On Jul 15, 2012, at 8:41, Steve Tomporowski <[email protected]> wrote: >>>> >>>>> Does anybody know what's happening with Steam? About a week ago, I >>>>> received an email that said they received a password change request. I >>>>> assumed, just like any of us, if I did not response to that email, my >>>>> password would not be changed, and tried to contact Steam Support. Steam >>>>> Support now seems to be totally severed from Steam with it's own website, >>>>> username and password. After registering, I've not gotten two emails >>>>> from them requesting a lot of information to verify that I have a legal >>>>> account. The requests stop just short of identity theft. Then I >>>>> received a email with a new password (completely separate from the idiots >>>>> I'm trying to deal with) and had to go through a sequence, on Steam, to >>>>> install a new password and identity question. Somebody is really ****ed >>>>> up over there. >>>>> >>>>> Steve >>> > >
