Popular Workshop!<http://ala-publishing.informz.net/z/cjUucD9taT0zMTgzNTcxJnA9MSZ1PTEwMjY2MjQzMzAmbGk9MTY3NDk0NTU/index.html>
How to Deliver Great Library Customer Service<http://ala-publishing.informz.net/z/cjUucD9taT0zMTgzNTcxJnA9MSZ1PTEwMjY2MjQzMzAmbGk9MTY3NDk0NTU/index.html> 90-minute workshop with Laurie Brown Item Number: 1541-8894 Link: http://www.alastore.ala.org/detail.aspx?ID=3735&zbrandid=4634&zidType=CH&zid=16749455&zsubscriberId=1026624330&zbdom=http://ala-publishing.informz.net Publisher: ALA Editions Price: $50.00 (group rates apply) Thursday, June 20, 2013 2:30pm Eastern|1:30 Central 12:30 Mountain|11:30am Pacific In this new workshop Brown will show you how to create a welcoming, friendly experience for library users. In addition to learning how to fulfill expectations, you will also gain listening and communications skills to help you converse with angry, chatty, or overly demanding patrons as gracefully as possible. Topics Include: * The top 3 customer service qualities for your library and how to achieve them * Ensuring that staff makes positive customer experience a priority * How to question library users effectively Laurie Brown has more than 20 years' experience as a trainer, coach and speaker. In addition to customer service, she speaks on developing skills in leadership, presentation, and sales. Brown has worked with culturally diverse audiences at all organizational levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Stephanie (Sara Leah) Gross MSLIS, MATESOL Chair, AJL Mentoring Member, AJL Librarianship and Education Committee Pollack Library Yeshiva University 500 West 185th Street New York NY 10033-3229 212.960.5442 Skype: Stephanie.l.gross http://www.linkedin.com/in/stephanielgross http://yeshiva.academia.edu/StephanieGross "As we look ahead to the next century, leaders will be those who empower others." - Bill Gates.
__ Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) ================================== Submissions for Ha-Safran, send to: [email protected] To join Ha-Safran, update or change your subscription, etc. - click here: https://lists.service.ohio-state.edu/mailman/listinfo/hasafran Questions, problems, complaints, compliments send to: [email protected] Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html Earlier Listserver: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html AJL HomePage http://www.JewishLibraries.org -- Hasafran mailing list [email protected] https://lists.service.ohio-state.edu/mailman/listinfo/hasafran
