Clinton Ebadi <[email protected]> writes: > Greetings, > > I had hoped to resolve this with Peer1 by now, but it has been two days > and they have ignored us, with only ten days left until they bill us so > I want to get this conversation started now in case they don't budge...
Some bad news -- our account representative essentially told us billing at Cogeco will not budge because we are leaving. Billing also seems to be totally blowing us off and has not responded to any of my inquiries even after a ticket was opened. I've demanded that they tell us exactly how many minutes we were over 5Mbps (after dropping the top 5% of samples), which I will try to use to further the discussion (I am pretty sure we were over 5Mbps for less than an *hour*, making the charge patently unreasonable). It's not *quite* time to panic (and please refrain from donating to cover this quite yet) -- we don't have the money to cover this in our bank account so it would bounce... but we do have adequate funds to pay our new provider. Given that we have terminated services, all of our data has been moved offsite, and our hardware in the rack is worthless (aside from sensitive data on the drives that we would like to verify is disposed of properly), it looks like the worst thing they can do to us in the near term is refuse to hand the drives over and then send some collector after us or sue us. Which at least gives us time to come up with options better than shuttering the coop immediately or forking the cash over for nothing.
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