where the prompt is an asterisk (*). I don't know why texi2dvi, etex or

That's TeX's way of saying "I reached the end of the input file, tell me
more."  Perhaps you're missing @bye at the end of the file?

    someone point me to documentation that can lead me to a solution?

Did you look at the Texinfo manual?  http://www.gnu.org/software/texinfo.

    If it will help I can post the file. 

If the above doesn't solve it, please do.

Best,
karl


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