hi Jim, Actually we were on this around 10:15 last night. The mistake was that the on-call engineer decided not to update the status site immediately. Once he started working he got caught up, and our automated systems to remind us to update status weren't active since we hadn't posted an update in the first place. We are changing our process to ensure that all outages are immediately posted.
We will also post a post-mortem on the issue in the next day or two. Oren On Wed, Feb 2, 2011 at 6:30 AM, Jim Gilliam <j...@gilliam.com> wrote: > This happened to my app as well last night. http://act.ly/ was down for > roughly 7 hours. A drive on the shared database failed, the database was > corrupted and they had to restore from a backup. > My app was down from 9:49pm PT to 4:45am PT. > I submitted an urgent support ticket at 11:14am PT. > There was no acknowledgement on status.heroku.com until 2:21am PT > > I am a huge heroku fan, but this *really* concerns me. It means that no > automated system caught this failure AND no one saw my urgent app is down > support ticket for as much as 4 hours. > Jim Gilliam > On Wed, Feb 2, 2011 at 5:15 AM, John Beynon <j...@beynon.org.uk> wrote: >> >> there has been trouble with some shared databases this morning >> - http://status.heroku.com/ >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to >> heroku+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
