+1 On Wed, May 11, 2011 at 4:31 AM, John Norman <j...@7fff.com> wrote:
> I agree entirely. > > The messaging needs to have a very strong correlation to reality. If > "elevated error rates" describes a specific thing, we should know exactly > what that is. If it covers a range of issues, then the message is > insufficient. > > And, of course, Eric's point about what "elevated" could possibly mean is > spot on. > > > On Tue, May 10, 2011 at 8:19 AM, Eric Anderson <e...@pixelwareinc.com>wrote: > >> I have noticed that MANY of the messages on http://status.heroku.com >> generally take the following pattern: >> >> 1. We noticed elevated error rates >> 2. Our engineers are looking into it >> 3. The error rates have subsided and engineers are monitoring >> 4. The errors have subsided >> >> The issue on 4/28 is a good example but I have seen this pattern >> before and I am wondering: >> >> 1. Why do they use the term "elevated error rates". Does this imply >> there are occasional errors on the Heroku platform normally and they >> only really start looking into issues when the number of errors gets >> too high? It seems to be when things are running normal there should >> be 0 errors coming from the Heroku platform (obviously customer apps >> will have errors). Or am I reading too much into their wording? >> >> 2. They don't really say they did anything. I would expect something >> like "we found the root cause of <reason> and have done <action> to >> fix the problem". But the wording almost implies all they did was >> monitor the situation and the errors subsided on their own. >> >> 3. They say "the errors have subsided". Does that means they are just >> getting the errors back into their acceptable range. Or that they are >> no errors at all? Is there still some lingering issues? >> >> I just find the wording of these status messages very vague and they >> don't ever give me any confidence that the root cause has been >> determined and permanently resolved. Am I just reading too much into >> these messages? >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to >> heroku+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. >> >> > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
