I'm having this same problem.  Not able to find the Stack Overflow answer 
that Prizefighter mentioned

On Thursday, June 7, 2012 11:38:00 AM UTC-4, Edwin wrote:
>
> My Zerigo DNS add-on is not working. When I click on configure I see an 
> error message:
>
> There is a problem with your Zerigo account. Please contact support.
>
> I have contacted Heroku support (as they themselves ask me to), and they 
> have been ignoring it for the past 3 days.
> The only response I got was asking what my app name was, which I have 
> provided in the original request.
>
> My DNS records are correct and have propagated properly, as I can see in 
> intodns.com
>
> Anyone encountered this before? Any help would be much appreciated!
>

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