I was just wondering how others are tracking mistakes. We have a form that the employees fill out when they catch and rersolve mistakes. I feel this gives me the opportunity to recognize problem areas (or people). I was approached by one of my staff who feels that this may take away from a "team approach" and makes people feel picked on. On one hand I can see that point, but the error forms are only seen by the person catching the error and me. I guess I was wondering what everyone thinks? Thanks.
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