I had a whole tray changed out because of this type of problem. The company has said that the way the Benchmark /Discovery XT's were made that liquid is getting under the pad and causing some board issues. My service guy had said that this would not be a problem with the Ultra's but now I wonder. I would press Ventana since you had seen a drop-off in staining this means something is mechanically going wrong with your pad, especially if you have a service contract or it is under warranty. Since the Ultra tray is independent from one another, it is most likely just this pad and tray.
Kind Regards! John J Shelley Research Specialist, Histology Core Facility Sanford-Burnham Medical Research Institute at Lake Nona 6400 Sanger Road Orlando, FL 32827 Tel: (407) 745-2000 Ext.2517 Lab: (407) 745-2119 Fax: (407) 745-2001 email: jshel...@sanfordburnham.org -----Original Message----- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of HERRINGTON, SHEILA Sent: Tuesday, October 22, 2013 2:05 PM To: 'Tom McNemar'; 'Shawn Leslie '; Histonet@lists.utsouthwestern.edu Subject: RE: [Histonet] Low Temp question I also have been having low temp errors. I use Benchmark Ultras and they are not a batch stainer, so pads are heated independently. I noticed the staining on the particular pad with the error was not quite to the usual standard so I have stopped using that pad. Have contacted Ventana for a case number, but have not got an answer. Is this a new problem for you as well? This only started a few weeks ago for us. Sheila Herrington Technical Lead Histopathology and Immunohistochemistry Kelowna General Hospital 2268 Pandosy Street, Kelowna, B.C. V1Y 1T2 250-862-4300 ext 7587 or 7510 sheila.herring...@interiorhealth.ca -----Original Message----- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Tom McNemar Sent: Tuesday, October 22, 2013 8:28 AM To: 'Shawn Leslie '; Histonet@lists.utsouthwestern.edu Subject: RE: [Histonet] Low Temp question We see these continually as well. We are told that it is a software glitch and not really a problem with the heat. I was told that they are working on it. Tom McNemar, HT(ASCP) Histology Co-ordinator Licking Memorial Health Systems (740) 348-4163 (740) 348-4166 tmcne...@lmhealth.org www.LMHealth.org -----Original Message----- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Shawn Leslie Sent: Tuesday, October 22, 2013 11:07 AM To: Histonet@lists.utsouthwestern.edu Subject: [Histonet] Low Temp question Goodmorning all, I have a question concerning the Ventana Benchmark XT. We are constantly having low temperature errors during almost every run. The immunos look fine but we are still concerned. Has anyone else that uses the Benchmark experienced this also ? We have noticed that the silver coating on the heating pads is wearing off. Ventana indicated to us that it's nothing to be concerned about. Any hel p would be appreciated. Shawn Leslie HT (ASCP) _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet This e-mail, including attachments, is intended for the sole use of the individual and/or entity to whom it is addressed, and contains information from Licking Memorial Health Systems which is confidential or privileged. If you are not the intended recipient, nor authorized to receive for the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this e-mail and attachments is prohibited. If you have received this in error, please advise the sender by reply e-mail and delete the message immediately. You may also contact the LMH Process Improvement Center at 740-348-4641. E-mail transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Thank you.
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