Diagnostic Services is looking for an experienced technology leader with a strong medical device hardware and software background to deliver technical support activities for our pathology/histology instrumentation solutions.
We develop pathology solutions for tissue-based cancer diagnostics. Our portfolio of solutions include fully automated systems, all operating in a highly-regulated market environment. We are using lean lab approaches to increase our customer's productivity and efficiency while simultaneously eliminating the chances of operational errors in their workflows. This is an opportunity to join an enthusiastic and dynamic team and work closely with application experts, hardware experts, marketing, QA/RA and directly with customers. Responsibilities include: - Provides through telephone or other communication tools general information of a technical and occasionally non-technical nature, to Agilent existing and potential customers. - Monitor Service help desk and phone queue to respond to inquiries and requests for support. - Document all complaints or reportable events per QMS procedures. - Provides escalation support to internal resources including Technical Support, Field Service and Application Specialists. - Troubleshoot IT and instrument issues using various methods including remote access and reviewing the instrument's diagnostic files. - Serve as a primary conduit of information back to global IT team for troubleshooting, problem investigation and resolution of instrument hardware and software issues. - Evaluates assignments and determines actions required to provide technical support service. - Duties involve analysis and new/ customized approaches. - Solves complex problems requiring technical and business admin breadth/ depth of knowledge. Qualifications: - Bachelor’s degree, specialized training/certification, or equivalent combination of education and experience. - 5+ year’s relevant experience in similar position. - Extensive troubleshooting knowledge and skills to complete specialized tasks. - Experience with Laboratory Information Systems, Laboratory Equipment, Laboratory Workflow, Networks and Server Administration is a plus Here is the job link to upload your CV. https://www.agilent.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=2066236&CurrentPage=1 Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. ------------------------------------------------ *Jason R. Bennett* Manager US Technical Support Group Agilent Technologies, Inc. 1170 Mark Ave Carpinteria, CA 93103 Direct +1 805.318.6110 (Telnet 318.6110) Tech +1 800.235.5763 Option #2 jason.benn...@agilent.com www.agilent.com _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
