We still have sticky issues, especially with the 250 HP dispenser, but there
have been others. I have given up on Ventana. They don't fix it, don't care,
and make you jump through hoops to get help. I'm STILL waiting on my refund 3
months ago from the HP recall where we had to repeat 78 HP tests.
Why do we have to contact them and provide a short story's worth of info, only
for them to NOT FIX the problem, and hang on to your money. They should be
beating down our doors to make their faulty dispensers right.
Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
Laboratory
Holy Redeemer Hospital
1648 Huntingdon Pike
Meadowbrook, PA 19046
ph: 215-938-3689
fax: 215-938-3874
3. Ventana HP IHC dispensors (Cavett, Will)
4. Re: Ventana HP IHC dispensors (Oler, April)
5. Re: Ventana HP IHC dispensors (Baker, Tabari)
Message: 3
Date: Thu, 10 Jan 2019 21:21:35 +0000
From: "Cavett, Will" <will.cav...@informdx.com>
To: "histonet@lists.utsouthwestern.edu"
<histonet@lists.utsouthwestern.edu>
Subject: [Histonet] Ventana HP IHC dispensors
Message-ID: <28b18bd2aacb4659884bc5529d93f...@informdx.com>
Content-Type: text/plain; charset="us-ascii"
I just wanted to see if anyone is having any dispenser issues for your HP IHC
from Ventana? This is greatly affecting our workflow across several of our
entities. Thanks in advance for your help.
Will Cavett, II, MBA, SCT (ASCP)
Lab Operations Manager
------------------------------
Message: 4
Date: Thu, 10 Jan 2019 21:27:28 +0000
From: "Oler, April" <am...@med.umich.edu>
To: "'Cavett, Will'" <will.cav...@informdx.com>
Cc: "'histonet@lists.utsouthwestern.edu'"
<histonet@lists.utsouthwestern.edu>
Subject: Re: [Histonet] Ventana HP IHC dispensors
Message-ID: <32adbb916e9c4cd19583c8af4b04a...@med.umich.edu>
Content-Type: text/plain; charset="us-ascii"
Hi Will,
I've been seeing sticking dispensers in several IView Blue ISH kits, an
Ultraview Kit, and also a Calretinin. All within the last few weeks. I'm very
interested to hear if others are having issues as well.
April
Message: 5
Date: Thu, 10 Jan 2019 17:32:42 -0500
From: "Baker, Tabari" <tabari.ba...@roche.com>
To: "Cavett, Will" <will.cav...@informdx.com>
Cc: "histonet@lists.utsouthwestern.edu"
<histonet@lists.utsouthwestern.edu>
Subject: Re: [Histonet] Ventana HP IHC dispensors
Message-ID:
<CABQFUss-f1hXqep8vyy9GXJ=3mefv1s1pj7d1s_rx+spz+p...@mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"
Hi Will and April,
My name is Tabari Baker and I am a Scientific Affairs Manager for Roche
Diagnostics. I am in a non-commercial, non-sales role. I am interested in
hearing more about your continued issues with sticking dispensers, and want to
help get this resolved. Please reach out to me directly so that I can assist
you with quickly rectifying these issues.
Thanks in advance.
Best,
TB
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