Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones.
Sent from myMail for iOS Wednesday, March 6, 2019, 7:03 AM -0600 from histonet@lists.utsouthwestern.edu <histonet@lists.utsouthwestern.edu>: >Kelly, > >It is not bashing, it is frustration and concern. > >We need our instruments and reagents to work so that we deliver reliable >and consistent results to our pathologists. They trust our work and >dedication to them and ultimately the patient. When something like this >happens and we can't get a real resolution it undermines many things, but >trust is first for me. > >Vikki > >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < >histonet@lists.utsouthwestern.edu > wrote: > >> Such a wonderful insight into the thought process of Roche. Accused of >> bashing when I am telling the truth about failed lots when they claim the >> problem is fixed. >> If only they would put that much effort into repairing the problem and >> fostering better customer relations, than how to market their product >> around this annoying truth. >> >> Terri L. Braud, HT(ASCP) >> Anatomic Pathology Supervisor >> Laboratory >> Holy Redeemer Hospital >> 1648 Huntingdon Pike >> Meadowbrook, PA 19046 >> ph: 215-938-3689 >> fax: 215-938-3874 >> Care, Comfort, and Heal >> >> Today's Topics: >> >> 1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) >> Message: 1 >> Date: Fri, 1 Mar 2019 13:15:58 -0500 >> From: "Jordan, Kelley" < kelley.jor...@roche.com > >> Content-Type: text/plain; charset="UTF-8" >> More bad press in histonet...not sure if we should pass it on to >> Marketing?? >> @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always >> always bashing us. >> Kelley Jordan >> Strategic Account Manager - SC, NC, TN and KY >> A Member of the Roche Group >> Ventana Medical Systems >> Mobile: 803.504.1135 >> Customer/Technical Support: 1.800.227.2155 >> kelley.jor...@roche.com >> www.ventana.com >> >> _______________________________________________ >> Histonet mailing list >> Histonet@lists.utsouthwestern.edu >> http://lists.utsouthwestern.edu/mailman/listinfo/histonet >> >_______________________________________________ >Histonet mailing list >Histonet@lists.utsouthwestern.edu >http://lists.utsouthwestern.edu/mailman/listinfo/histonet _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
