Hi Toni, Yes, I'm sorry..it is a Sakura product. I have called tech support and they want to visit but hoping I can fix it myself quicker if it's a simple fix.
Thanks, Paula -----Original Message----- From: Rathborne, Toni [mailto:toni.rathbo...@rwjbh.org] Sent: Thursday, September 22, 2022 9:36 AM To: 'Paula' Subject: RE: [Histonet] Leica Prisma problem Paula, Isn't the Prisma a Sakura product? Have you called the vendor to ask for technical support over the phone? They are usually good about doing this, even if you don't have a service contract. You should also mention the lot number of the tape that you're using so they can document and track the problem if it has happened to other users. Toni Rathborne Pathology Supervisor Robert Wood Johnson University Hospital Somerset ------------------------------------------------------------------------------------ NOTICE: This e-mail and its attachments, if any, may contain legally privileged and/or confidential information protected by law. It is intended only for use by the named addressee(s). If you are not the intended recipient of this e-mail, any dissemination, distribution or copying of this e-mail and its attachments, if any, is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or by reply e-mail, and permanently delete this e-mail and the attachments, if any, and destroy any printouts. -----Original Message----- From: Paula via Histonet <histonet@lists.utsouthwestern.edu> Sent: Thursday, September 22, 2022 11:56 AM To: histonet@lists.utsouthwestern.edu Subject: [Histonet] Leica Prisma problem *** This is an External Email *** Hello everyone, We have the Leica Prisma film coverslipper and suddenly, there are bubbles underneath the film. I changed out the Xylene and inserted a new film roll but the problem persists. Is there anything that you recommend to solve the problem? Thank you in advance, Paula Lucas Lab Manager Bio-Path Medical Group _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu https://urldefense.com/v3/__http://lists.utsouthwestern.edu/mailman/listinfo/histonet__;!!KU82p_qNqnQ!62MqADzSvCmn3BCClnb5s2_N3knTdw5FcHUsNGAHIOWQ9bhLFblOr-VTHzGGLyzIoxodLS-sW6xxh1lBS5Plhe6FKawFf-i9BDc$ _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
