As a renter of a game server I'll say this. A couple peeps came in our forums saying "i can't get in the server looks like it needs to be updated". So i logged into our server control page, ran the updater, and all was good. Our GSP never heard from us cause we've been given the tools to take care of simple matters like that ourselves. For something like that i'de rather just do it myself cause it literally takes less time to do the update than it would to fill out a ticket.
Yes Valve should provide notice of a mandatory update that's coming, and they usually do. But at the same time, you should set yourself up Ray so that your customers can do what we do, log into a webpage, click the update server button, and get back to the game. Will at least cut down your tickets a lot in situations like this (yeah some peeps are too stupid to click one button, but most will manage just fine.) ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <hlds@list.valvesoftware.com> Sent: Friday, December 23, 2005 10:45 PM Subject: [hlds] unannounced updates > Alright, this is getting old. For the guys at Valve that don't have a > clue.... > > WINDOWS DOES NOT AUTOUPDATE OUR CLIENT'S SERVERS!!! > > I don't care what cool new tool you guys add or fix to these server files > but Windows server operators need some god damned NOTICE!! When the > customers that bought your game have to come to us to ask why their server > is down and we find out there has been an update and that's why the Linux > servers aren't restarting for 20+ minutes you create support issues for > GSPs. Whoever you got in there authorizing these unannounced updates needs > to get in this list and NOTIFY US of this shit. Years of running your > servers and still we have to put up with this bullshit. Either run ALL the > world's servers or have some respect for the companies, businesses, and > people that actually give your customers a place to play. > > The group here can flame all you want and I promise not to respond but we've > absolutely had it with Alfred being the ONLY Valve staff member who actually > posts to this list and when he's gone we have piles of support contacts > because the monkeys in Valve take the opportunity before a major holiday to > run updates (in the last case a mandatory one). Get your shit together or > get out of the business. You shoved this STEAM shit down our throats and > provide no way for Windows admins to autoupdate our servers. Your choices > are fairly simple. Either code something into the binaries to autoupdate > these things or give some god damn warning before you release shit. > > GGGGGRRRRRRRRRR!!!!!!!!!!!!!! > > Rayne > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please visit: > http://list.valvesoftware.com/mailman/listinfo/hlds > _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds
