I will agree with you there. A little communication does go a long way. Maybe we can also help them out to get a faster fix. This is the email that I sent. If there is any information that i left out or that you know that also will help with this issues please feel free to send it to me and i will forward it on. More info is always better.
"I don't have all that much in physical information, but I will send what i have and explain the rest. In the attached file are 3 log files (l1201097 - l1201099). Log file l1201098 show the disconnect of players due to reason "XXX timed out". This happened on the server going from cp_dustbowl to cp_badlands. The map cp_dustbowl played fine with no issues. But when it tried to switch the map to cp_badlands all the players would get the scoreboard as normal and would set there for the normal length of time. Now when normally the scoreboard would go away and the map would switch the players would get stuck at the score board and would get the disconnect counter on there screen in the upper right. The server would take extra time to change levels and we could see that through HLSW watching the ping chart. It always shows the server timed out while it's changing maps. The timeout while maps are changing normally is about 10-15seconds max. When it does this the timeouts are 30-45seconds. We are running metamod and sourcemod, but after much work on trying to see if they were the cause we decided to remove all mods and rebuild the server from scratch using the hlupdate tool. We recreated server with no addons or anything and ran it for two days. It did the same thing. We had 5 lock ups in 48 hours. The server itself does not crash and the uptime of the server continues to count. There is no minidumps either. The only thing that is visible are in the server logs (attached) where you can see all the players from the server timing out. This is not something that occurs on every map change, but enough that it will take a full server to empty in no time since players don't want to deal with it. We even tried to see if it was a client issue and I have even reinstalled steam and tf2 and had the same issue." Saint K. wrote: > It would be nice if they'd just replied this to the list. There are tons of > people waiting for a reply, and willing to help out. All they have to do is > c-o-m-m-u-n-i-c-a-t-e... > > Anyhow, thanks for your reply. Atleast we know they are looking into it now. > > Cheers, > -----Original Message----- > From: hlds_linux-boun...@list.valvesoftware.com > [mailto:hlds_linux-boun...@list.valvesoftware.com] On Behalf Of SakeFox > Sent: Friday, December 12, 2008 7:34 PM > To: Half-Life dedicated Linux server mailing list > Subject: Re: [hlds_linux] Dear VALVe > > I know this doesn't help per say, but a few days i contacted one person > from valve and sent them all the information that I had about the issue. > description on what happens when this happens and some log files that > show everyone in the server dropping due to timeouts at the start of the > new map and that the server doesn't crash or anything. > > This was the reply I had gotten and I wont say who i got it from since > they didn't reply here and it would be rude to. > "Thanks. I'll forward to the appropriate people so they can investigate. > It might not make the next update, depending on when it is." > > I know its not much, but at least it shows that they have the > information and its been sent to the right team and maybe we will have > something shortly. > > Saint K. wrote: > >> Your pissing us off. >> >> Is it that much trouble to give us some feedback on the freeze issues at >> > map > >> change? >> >> Saint K. >> >> >> _______________________________________________ >> To unsubscribe, edit your list preferences, or view the list archives, >> > please visit: > >> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >> >> >> >> > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, > please visit: > http://list.valvesoftware.com/mailman/listinfo/hlds_linux > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please > visit: > http://list.valvesoftware.com/mailman/listinfo/hlds_linux > > > _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux
