The game industry is now over a $50 billion dollar business. In the case of nationwide companies, producing games that have bugs in them -- games that the customers will return, means losing millions of dollars, and likely jobs. If you buy a new MMORPG that crashes every time your character jumps while running, chances are you will not like the game and tell all of your friends not to buy it. This is a serious setback for the game company. The customers that bought their product will not buy it again and neither will their friends. This company now will have invested millions of dollars in game development, manufacturing, shipping, and marketing costs but no one will buy their game because of one glitch. Programmers can't catch all the glitches? The answer is NO -- programmers are not necessarily gamers, they won't find all the bugs that a gamer will. If a company pays you $40/hr to play games and find glitches for them that would otherwise ruin the game experience for the user, and possibly hurt their sales, from their perspective it's really a good deal.
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