Thank you very much to those of you who have written in our defense, and please accept my apologies for having been slow to respond to this thread, which clearly requires my attention. I am afraid that they have been keeping me quite busy here in Denver...
Although - speaking here from memory - I believe we have previously responded to Mr.de Mello, confirming that his music was properly sent to Brazil via the requested economy surface post, for which no tracking information is available, I will certainly ask my colleagues to investigate and reply to him. Naturally we always wish for all of our customers to have a positive experience in their dealings with us (and we have, for example, just added yet another customer service employee to assist with this as we continue to grow.) So, if ever anyone has had difficulty reaching me personally, I would encourage you to write again to [EMAIL PROTECTED] so that one of my colleagues can respond. Or if there seems to be a problem with emails not reaching us or our replies being blocked by some overzealous spam filter (a frustratingly common situation) you are always welcome to phone us at 803-366-4446 and speak with Sharon, Rachel, or Rayna. David B. Thompson, President Thompson Edition, Inc. http://www.thompsonedition.com _______________________________________________ post: horn@music.memphis.edu unsubscribe or set options at http://music2.memphis.edu/mailman/options/horn/archive%40jab.org
