Hi
I need a Business Support Analyst fo r our client in NC Company: Credit Suisse Location:Raleigh, NC Length: 6 months Rate: $44 per hour MAIN DUTIES/RESPONSIBILITIES OF THE ROLE: Overall Responsibilities: Perform Business Application Support analyst duties for the Fixed Income Sales & Research applications. Overall responsibilities include: Serve as initial point of contact for questions and problems on Fixed Income applications Log all incidents received via phone and emails in Remedy/ITSM Accurately categorize and prioritize issues Ensure service levels for issue escalation and resolution are met Functional Responsibilities: Log all work performed and resolution details in Remedy/ITSM Provide timely updates on the status of non-closed issues to the affected parties. Communicate issue resolution details and root cause information to affected parties upon closure of issue making sure to use verbiage appropriate for the intended audience. Add issue detail and resolution info to the Fixed Income Sales & Research knowledge base SKILLS: Required Skills: Previous support experience Essential SQL and database knowledge Strong verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues Ability to work in high-pressure situations and flexibility Ability to work independently and in a team Organized and good time management Analytical and systematic problem solving skills Visual Basic Ability to prioritize efficiently Good time management skill Ability to multi-task Desired Skills: ITIL knowledge Demonstrate ability to document and deliver on project related work UNIX XML Understanding of batch schedulers (e.g. Control M) Understanding of excel pivot tables and excel report building WORK EXPERIENCE/BACKGROUND: Experience/Background Min of 3 years IT experience Experience working in a support environment Thanks & regards, Arvi Singh cid:[email protected] Phone: (703) 880-3299 x202 |Cell: (703) 338-4175 |Fax: 1 (888) 268-7270 | Email: [EMAIL PROTECTED] |www. purviewit.com |YIM: arvipurview Note :: If I am not reachable through Voice, please use YIM for quick response. Note: Before sending me REMOVE ME FROM LIST Email, Please make sure you are not receiving email from GOOGLE GROUP. If you wish not receive email and you are member of Google Group then please unsubscribe yourself from GOOGLE GROUPS. P Please do not print unless it is absolutely necessary. Spread environmental awareness. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "functional, technical, requirements" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/HOTREK?hl=en -~----------~----~----~----~------~----~------~--~---
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