Position: Operations Program Manager Location: MOUNTAINVIEW, CA Duration: 12 Months Rate: Open
Job Description: - Ownership of the Tier 3 Service Desk and Incident and Problem management functions, Release Management, Operational Duties - Coordination of all activities and communications related to incidents, problems, and inquiries - Work closely with the global Tier 1 & 2 support desk to ensure customers receive effective and timely communication as it relates to incidents, problems, and inquiries - Driving the efficiency and effectiveness of the incident management process and team via restoration of normal services as quickly as possible, with minimal impact upon business operations - Proper logging, assigning, diagnosis, prioritization, escalation, and communication related to incidents as defined by the incident management process and procedures - Developing proactive problem management activities to correct underlying causes to problems and prevent those problems from happening repeatedly - Perform thorough root cause analysis into reoccurring incidents and problems and engage other teams as necessary to correct these issues - Produce management information (metrics, report outs, etc.) identifying the nature of issues identified within the Support area, trends and corrective actions being taken to minimize the impact upon the business operations - Demonstrated process improvements skills, cross group collaboration, presentation and communication skills - PRIOR Microsoft EXPERIENCE is a Definite PLUS. Regards, Mohammed Wajee Exatech Inc 513-433-5531 [email protected] -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/hrccpl?hl=en-GB.
