Send profile to: az...@bravensinc.com
*Position*: *ATG E-commerce Consultant*
*Locations*: *Bentonville, AR*
*Duration*: *6 months Contract*
Experience: Bachelor’s degree or foreign equivalent required.
At least minimum of 8+ years of overall project
experience and 3+ years in ATG Mandatory
*Skills: ATG Commerce, CSC, CA, Estore*
*Job Description: *
Beneficiary would be leading the onsite team for large .com Support project
and would be communicating with key stakeholders on the client side for
project related matters.
He will be responsible for delivering Incident management (L2 tickets),
event management (Application health Monitoring, reprocessing and
reporting) and Problem management (Defect fixes) for the .com platform. He
will provide the above described services for following application areas:
· E-commerce (ATG)
Tasks and Activities:
Beneficiary would be responsible for the following activities:
· Monitor Alerts and Notifications available in the platform
· Investigate and Determinate the Correct Control Action
· Reprocess stuck Orders, emails and Messages
· Early Detection of Incidents via platform health monitoring
· Delivery of custom reports on agreed upon frequency
· Investigation and Resolution of Tickets/Incidents planned in
Jira sprint
· Map tickets addressed by the team to respective Release (if
applicable) for tracking purposes.
· Incident Ownership, Monitoring, Tracking and Communication with
all Stakeholders
· Issue resolution and Technical support to Event management team
in case of any issues reported by them in the course of daily monitoring
· Preliminary Root Cause Analysis to identify problem area and log
Bugs as required
· Holiday Readiness Activities
· Emergency production maintenance, hot fix for applications in
scope, configuration changes and database production data updates to
resolve critical production issues
· Support internal and external load test and capacity planning
limited to:
· Monitoring of ATG and Tax ware payment logs during load test
· Monitoring, enabling and disabling OMS, EAI and Database during
load test
· Map the payment gateway before and after the load test
· Cancel the dummy orders created during the load test and updating
order status to prevent impact downstream
· Ascertain need for a code change and log a defect in Jira to be
taken up by problem management team.
· Share details of issues resulting in top recurring tickets to be
prioritized for Problem management team.
· Coordination with 3rd party vendors and ISD teams to resolve
issues that need resolution from 3rd party external applications as set
forth in Appendix A, attached herein.
· CRQ creation, representation and coordination only for the
changes which are driven by the support team
· Creation and Updating knowledge base for help in fixing
repetitive issues.
· Followup and initiate transition for the development projects in
each release, if development teams do not initiate this activity three
weeks prior to the release.
· Impact Analysis of the Prioritized Bugs
· Code changes and Implementation of the Identified Bugs
· High priority Business fixes
· Solution documentation and defect fixes
Participate and provide feedback / recommendations in key design and
architecture review meetings of Development project.
Thanks & Regards,
Azhar Ansari | Bravens Inc. I Talent Acquisition
Contact: 703-349-6221 Fax: 281-404-9091
E Mail: az...@bravensinc.com
Yahoo / Gtalk: azhar.bravensinc
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