On Sat, Aug 1, 2009 at 19:19, Luke Faraone<l...@faraone.cc> wrote: > Oops, sent too soon. > > On Aug 1, 2009, at 10:16, Luke Faraone <l...@faraone.cc> wrote: > >> On Aug 1, 2009, at 7:45, Tomeu Vizoso <to...@sugarlabs.org> wrote: >>> >>> I think OLPC also had this problem and decided to use rt for user >>> support and trac for tracking development issues. May be worth asking >>> Adam Holt about it? >> >> Tomeu, >> >> As someone who worked with the RT system, I can say that it works very >> well as a CRM for traditional organizations, but it suffers from it's clear >> separation between "employees" and "users". >> >> The strongpoint of using a tool such as GetSatisfaction or UserVoice is >> that it scales well, by allowing people to > > ... Assist one another and provide a public archive of past problems and > encounters. It lets anyone join in, and provides for a richer community > experience.
That's a very good argument. Thanks, Tomeu > -- > Luke Faraone > _______________________________________________ IAEP -- It's An Education Project (not a laptop project!) IAEP@lists.sugarlabs.org http://lists.sugarlabs.org/listinfo/iaep
