>I submit that many of those TCO studies don't include the cost of personel and 
>the resources required to support that inflated staff.

You'll get absolutely no argument from me on that one, having done a few 
studies, myself.
In general, if it doesn't support management's agenda, it won't be included.
They're not lying/fudging: "It's just a matter of the correct 
perspective/interpretation of the data".

-
Too busy driving to stop for gas!

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