Yup... Have to admit: It is not a very good system that puts the onus on the customer to massage and alter the data in a problem record, such that it meets the limited capabilities of the receiving system.
Reporting a problem shouldn't be a problem in and of itself. In a perfect world, it should be a no-brainer full of ease. IBMLink is certainly not the only weak link in the chain, here, as we all know very well. Name a company; it ain't an easy thing to do. But, those with the resources of the larger companies have far fewer excuses, AFAIC. Just my $0.02, Scott T. Harder Mainframe Services, Inc. Naples, FL > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On > Behalf Of Bob goolsby > Sent: Thursday, April 29, 2010 10:33 AM > To: IBM-MAIN@bama.ua.edu > Subject: Re: ETR is down (hilarious resolution) > > Tom -- > > Let me get this right -- They want you to sanitize your text so Their > "system" will let you send then a Trouble Ticket? Their "system" > can't handle 'special characters'? > > So, what do they do with someone whose Locale isn't ISO 8859-1? Let > us say 850 (LATIN-1 with Euro-symbol) or 863 (French Canadian)? I > really want to see them tell a Francophone Quebeker that they have to > submit the ETR in English.... > > > B > > On Thu, Apr 29, 2010 at 7:13 AM, Pinnacle <pinnc...@rochester.rr.com> > wrote: > > ----- Original Message ----- From: "Pinnacle" > <pinnc...@rochester.rr.com> > > Newsgroups: bit.listserv.ibm-main > > Sent: Thursday, April 29, 2010 9:50 AM > > Subject: ETR is down > > > > > >> FYI, > >> > >> Getting "internal error occurred" trying to submit an ETR. > >> > >> Regards, > >> Tom Conley > >> > > > > Called IBMLink support in Bangalore, and found out my problem. Before I > > even finished saying, "internal error has occurred, I was told to > "remove > > all special characters" from the ETR, "remove excess blank lines", and > > "shorten long sentences". I had copied in a panel, and the underscores > at > > the top of the panel below the menu were all changed to cent signs. I > > deleted all the cent signs, and viola! My ETR submitted. > > > > I did mention to the Level 1 person that an error message telling me to > > "remove all special characters" would have been more helpful than > "internal > > error has occurred". > > > > I love IBMLink. > > > > Regards, > > Tom Conley > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO > > Search the archives at http://bama.ua.edu/archives/ibm-main.html > > > > > > -- > > Bob Goolsby > bob.gool...@gmail.com > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
