FYI.
Announcement of Enhancements to the ETR Function We are pleased to announce that the next generation of IBM's ETR electronic tool is launching during 4Q 2010 with the enhanced IBM Service Request (SR) tool. ETR problem reporting functions will be migrated to this new version of SR. To ensure a smooth transition, both ETR and SR tools will be available on IBM ServiceLink during the migration. The enhancements featured in SR include: * The ability to search through archived service requests * A new efficient search of products and components for creating either usage or defect service requests * Enhanced system reliability and availability * The ability to save new service requests as drafts for subsequent submission and reuse * An organized Problem Description page that makes it easier to submit related data files * A single, consistent web based problem submission tool for any IBM software product. Watch this page for upcoming news and communications regarding these changes. Thank you, IBM Technical Support Transformation Team Lizette ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
