IBM does not refuse to look into a difference when it's undocumented, no matter what your previous release was. Possibly you need to go back and present the issue again. I suppose that it's possible that you were dealing with someone who was inexperienced in how to handle the problem. If they can't point out that there was a documented change, then they will work on the problem.
This is actually one that you could turn over to your marketing person, or business partner. Brian ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
