This is actually a crucial and timely topic. To paraphrase Bob Rogers, How do you do what you do when you're a sysprog? Back in the day when we had access to IBM source code, when there was not much of a Support Center in place, on-site dump shooting was a valuable skill. If sysprogs couldn't do it, they had to call in a PSR. Now we have no source, but we have a powerful support mechanism in place, and the situation has (at least somewhat) reversed. The skills now are in collecting appropriate doc, getting it to IBM quickly, and supplying other relevant information to Level 2 clearly and factually. Not just anyone can do that.
. . JO.Skip Robinson SCE Infrastructure Technology Services Electric Dragon Team Paddler SHARE MVS Program Co-Manager 626-302-7535 Office 323-715-0595 Mobile [email protected] From: Jim Thomas <[email protected]> To: [email protected] Date: 07/20/2011 03:14 PM Subject: Re: ONTOP? Sent by: IBM Mainframe Discussion List <[email protected]> Sir, True, but is not so much fun to call IBM and say .. Heyy ...... here's your problem .. now fix it .. :-) Kind Regards Jim Thomas 617-233-4130 (mobile) 636-294-1014 (res) [email protected] (Email) -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Chase, John Sent: Wednesday, July 20, 2011 11:20 AM To: [email protected] Subject: Re: ONTOP? > -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Jim Thomas > > Sir, > > Forgive me for asking, but is there a real reason that > people want IBM to do their dump analysis for them ??. Sure... We pay IBM for software defect support, and IBM no longer furnishes source code for their software, so "their bug, let them analyze and fix it". -jc- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
