You are ignoring the root problem. Most likely, you are asking too much. IMHO, complex operator duties are a management issue, not really a technical one.
Set the objectives to lights out, automate every thing (to include the light switches). Reduce operator duties to calling for help for something never seen before. Consider an application coming to the table with some operator tasks. Ask for detailed, step by step scripts. There are words not allowed in the scripts, such as 'if'. Once this is complete, ask them to integrate the scripts into their code. Another tactic is to charge any 'operator error' back to the application as a bug. Operators cannot make errors by definition. This eliminates a key crutch for poor application code. Realistically, any human intervention carries the certainty of error. At the very least the task has to be tolerant of human errors. At best, eliminate the errors by eliminating the intervention. Idealistic? Yes. Doable? To a surprisingly large degree, yes. My $0.02. HTH and good luck. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Itschak Mugzach Sent: Tuesday, April 04, 2006 2:37 AM To: IBM-MAIN@BAMA.UA.EDU Subject: How do you train your Z machine operation stuff? I am looking for some hints, PowerPoint, etc. on how to train our operations. Thanks for your advise. Itschak ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
