>I doubt my issue was a 'defect' so why would I open a defect ETR just
to >have someone tell me what I was doing?

>I would think that IBM would like us to debug our own problems (or at
>least try) before 'bothering' them with diags.

I agree with you philosophically, but reality is different. I had this
exact discussion with an IBM VP from Poughkeepsie when OCO came out. I
told him that it was a waste of my time to look at dumps without source
code, and that I just called IBM and let them sort it out. That included
problems with vendor code and problems that I may have caused. Nearly
twenty years later nothing has changed. T this is one effect of OCO.
Don't feel guilty.

Bob Shannon

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