>"LONDON (Reuters) - Britain's second-biggest energy supplier, Powergen,
>said on Thursday all customer calls to it are to be answered in Britain >rather than India, leading to 980 UK jobs being created by the year-end. > >"Offshore call centres may have their place for certain industries. >However, we believe that we can best achieve industry-leading customer >service by operating solely in the UK," Managing Director Nick Horler >said in a statement. But this is now a different manager than the one who decided to off-shore, right. Pretty sure the first got his bonus for this fabulous idea (he read about somewhere in a high-glossy management magazine). Now here is the next one to collect his bonus. The only good thing about this is that the jobs are back home. >I've heard one tape that you wouldn't believe - the answer to every >technical question was "Yes". Yeah, there are different mentalities around the world. Globalisation does not make all people equal, fortunately! Stupid Excel sheets don't tell that to management.... Peter Hunkeler CREDIT SUISSE ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
