>Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is >entertaining, but not suggested unless you have a Sev1 that's missing its >criteria!
Spoken like a typical US-centric American! As John Eells rightly pointed out, there are different procedures in different countries. There *are* z-Installations out in the bigger part of the world, you know! And I can tell you that for instance Germany does NOT have the concept of a 'duty manager'. It's even worse: If you have a true P1S1 situation in the middle of the night (as in: The product is NOT working AT ALL) and you call it in to IBM, you get *someone* (usually a level1 person) working for *some* component running on z/OS. We called in a sev1/prio1 at 2am for WBIFN, as that product wasn't doing anything anymore, and the guy answering it knows JES2, but definitely NOT WBIFN. Just about the second question (as put into the ETR) was: Can we lower the severity now? Speaks volumes for the quality of support, and was no exception. Barbara Nitz -- "Ein Herz für Kinder" - Ihre Spende hilft! Aktion: www.deutschlandsegelt.de Unser Dankeschön: Ihr Name auf dem Segel der 1. deutschen America's Cup-Yacht! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
