Why would anyone buy a product that has 9-5 service and keys to make it
work? I would think just a tiny amount of investigation would uncover that
fact. Of course, if the product is sold to another vendor, you maybe won't
get 24-7 support, but you can then make plans to get rid of it.
Eric Bielefeld
Sr. z/OS Systems Programmer
Lands End
Dodgeville, Wisconsin
414-475-7434
----- Original Message -----
From: "Rick Fochtman" <[EMAIL PROTECTED]>
Newsgroups: bit.listserv.ibm-main
To: <IBM-MAIN@BAMA.UA.EDU>
Sent: Sunday, February 25, 2007 11:04 AM
Subject: Re: License keys for ISV products(What alternatives are there?)
-------------------------<snip>-----------------------
I would find it hard to believe that the unnamed vendor with 9-5 support
would have strongly objected for a "one of" weekend support.
----------------------<unsnip>-----------------------
You'd be amazed at the number of vendors that will NOT provide support
outside the 9-5 M-F window. I even had a vendor rep hang up on me in the
middle of a call because it was now 5:00 PM where he was. Some of those
(unprintables) are unionized and unions havee INCREDIBLE power here.
Needless to say, our business relationship with that particular vendor
ended the next day. We learned how to manage without his package and saved
ourselves a bundle of $$$ besides.
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