Patrick, Yes, we have the doc. and we've had the product for many years. The "experts" have all left due to illness or retirement. I install the product and upgraded last year to 6.2.16. The problem is the administrators of the product are operators and production control staff. We feel that classes are a better training method for them over reading BMC doc. You can't replace the experience of hands on real world training versus the here's the manual, become an expert method. The guy who is the lead administrator can't even ask the old timers who left if he has written rules correctly. Then when the bad rule causes other more serious problems, guess who gets blamed? Bill Johnson
Patrick Lyon <[EMAIL PROTECTED]> wrote: On Tue, 3 Apr 2007 11:06:46 -0700, Bill Johnson wrote: >Robert, > We can't get any training on it or the Key Stroke Language. I've contacted BMC and they currently don't offer training. We have Zeke/Zebb/Oasis as our scheduling/restart package. (Wouldn't mind replacing those either) > Bill Johnson > Bill - not sure if you've looked at this but here is a link for the KSL. Here I guess we just started playing with it to make it work. HTH, Pat L. http://documents.bmc.com/supportu/documents/21/80/62180/62180.pdf ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html --------------------------------- Get your own web address. Have a HUGE year through Yahoo! Small Business. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
