>I think this is exactly what SHARE (or other user groups) >are for. To give guidance to IBM on important issues and >I think (just like OCO) this is an issue.
We've done that. Brian has said that. Sam has said that. I am saying that. A number of other people familiar to this list have also participated in the discussions. >IBM's claim that it is a customer oriented business (last I >heard) this is just one case that it is clearly not listening >to the customer. We have a problem. IBM is trying to fix the problem. IMO they listened. >Maybe someone can raise the issue with the press so that they >can alert the "world" and embarrass IBM into listening for a change. Great idea. It will encourage future cooperation between IBM and the user community. >Raising this to a sev 1 issue is ok IMO but IBM internal can brush >it off to malcontents with upper management (and probably get away >with it). I think the right people are involved. I think they are working to resolve the problem. >It is only by embarrassing IBM in public you will get them to change. In my opinion there are better ways to resolve conflicts. Bob Shannon Rocket Software ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
