Hi, IBMLink is down completely again. I contacted the IBMLink help desk at 800-543-3912 as I am trying to update a PMR for a Media Manager defect which has again caused a production job to fail. This is a case where the update is detailed enough to bar any thought of having Level 1 put it in the PMR.
I actually had not had problems earlier in the day but now am completely unable to use IBMLink. The disappointing part was that the help desk staff when I spoke to them at 10pm believed that IBMLink was in fact fine but agreed when they tried to access it that it was down. Manage NOW/SEV 1 # 32130396 was opened internally and the issue is being worked on but there was no estimated uptime the help desk could provide. Best Regards, Sam Knutson, GEICO System z Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 "Think big, act bold, start simple, grow fast..." -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Ed Finnell Sent: Friday, June 08, 2007 4:04 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: ServiceLink is taking the day off In a message dated 6/8/2007 1:31:12 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: magically disappeared. I list all of my records and they don't show up. Hmm, if all problem records are deleted, does that mean there's been no problems? >> For something to be this bad for this long, has to be swept under the carpet. No modern DP manager at any level would tolerate this as a corporate window for information and problem resolution. /ibm-main.html ==================== This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html