On Jun 11, 2007, at 8:40 AM, Ed Finnell wrote:
In a message dated 6/11/2007 8:25:48 A.M. Central Daylight Time,
[EMAIL PROTECTED] writes:
rip IBM apart at Share and at the z/OS expo for this web
IBMLINK nonsense.
I don't see what SHARE/Expo has to do with it. This is bread and
butter
'bidness'. Services offered, services not rendered...unfortunately
it's tied
in to the support contract. So non-payment could lead to
termination of 'all
support'.
In the past branch and account managers would assume the role of
customer
advocate. I guess in the new age another 'lost function' 'cause
nobody wanted to
support it and it cost money?
Ed:
Have you (and other asked for a duty manager? This just rises
visibility usually doesn't fix the issue. Once in a while he (or she)
can step in and slap some knuckles. But in cases (probably ) like
this visibility is the one of the real issues, IMO.
Ed
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