> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Thompson, Steve
>
> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of R.S.
>
> Robert Justice wrote:
> > and I won't say the other comment, I promise.
>
> Out of curiosity:
> IBMlink is down again. So WHAT ?
> I work everyday with mainframes, I use some IBM web services,
> like ShopzSeries, but I have no interest to visit IBMlink.
> IBMlink (un)availability has completely no meaning for me.
>
> What I'm missing by not using IBMlink ???
> <SNIP>
>
> It allows us an interface to IBM's support system whereby we
> can report problems, provide more information on problems,
> research issues that we have to see if there are any APARs
> addressing, PTFs to fix, etc. And it covers hardware, z/OS,
> VSE and VM, as well as IBM products that run in/on those
> platforms/environments.
>
> Otherwise, one has to use an 800 number (here in the USofA)
> and it is not as efficient for getting problem resolution.
Add to that the fact that a telephone conversation is a "synchronous"
communication (all parties to the conversation must be present and on
the phone at the same time), while IBMLink, like email, is an
"asynchronous" communication (interested parties receive and respond to
others' comments at the receiver's convenience). Also, written comments
can be proofread and perhaps revised before sending, but spoken words
cannot later be made unspoken. "You can't un-ring the bell." And
written comments can be recalled accurately at will, while spoken
comments can be forgotten or misconstrued rather easily.
-jc-
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO
Search the archives at http://bama.ua.edu/archives/ibm-main.html
