-----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Martin Kline Sent: Tuesday, April 29, 2008 9:13 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Supported Documentation
Does anyone know why IBM refuses to update their documentation any more? Once documentation is shipped, it is never supported. I have had this problem several times in the past few years. The software is not working as documented, but the support center determines the doc is wrong, not the code. They tell me they will put in an untrackable request to update the documentation in a future release. Meanwhile, the current documentation still is incorrect, leading to additional customer problems. I can't be the only one who runs into this issue. Occasionally they will open a DOC apar, but that isn't worth the "paper" it's written on, since it's impractical to search for DOC apars for every topic in every manual you use. Maybe it sounds like I'm whining, and a couple beers might help, but it won't fix the production outage that occurred because of incorrect documentation. <snip> Choir -- preaching. Yes, I have the picture, but IBM management somehow doesn't. Notice that the PoOP does get new dash numbers. So do certain other manuals that do not depend on software development cycles. DOC errors and fixing seem to not be viewed as a defect that must be fixed. So this means that there is a "Lack of budget" which to me is "Poor planning", or the ubiquitous PC mentality where the doc is updated on some obscure site that the users are supposed to know about (something about tech notes, but some how each group has their own) -- but is not attached to the Library site that we all seem to go to to down load the latest... Regards, Steve Thompson -- All opinions expressed by me are my own and may not necessarily reflect those of my employer. -- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
