>Swoyer makes some good observations ...

I guess we all know where this leads to. Look at Windoze. If 
anything goes wrong, you're lost. The support people ask you
to first "try rebooting and see if it helps...", then "we'll
have to do a reinstall...".

I'm not saying, that making products easier to install and
operate is bad. But, and I think this is the dangerous pitfall
is to believe it makes "professionals" obsolete. After all,
this is what marketing promisses to management.

Management would be well advised to start today recruiting
and educating new people in the mainframe business. 

My $0.02

-- 
Peter Hunkeler
Credit Suisse

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