A testimonial from a site that provides service to a company many of us know well:
"The biggest impact is how quickly we can bring people online to be productive. In the past, they would train and shadow another technician for 2-4 months. Now, they go to training and immediately go to their desk and start working on customer cases." Strangely, all the places that quote this seem to think it's a *good* thing... Tony H. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
