I'm writing article for Destination z -- http://destinationz.org/ --
giving tips for reporting problems to vendors.
I'll include information/procedural aspects (e.g., technical details to
provide, how to set severity/priority, what to realistically expect from
support, collaborative debugging, dealing with sensitive installation
information, problem tracking, how/when to follow up, escalation
techniques) as well as communication tools to use, such as online
access, file transfer, telephone, face-to-face, carrier pigeon, mental
telepathy, and wishful thinking.
Operating system-agnostic tips will be most valuable, though include any
system-specific issues/tips/tools that come to mind.
Tips are more valuable than anecdotes, though positive/negative
experiences definitely add color!
As usual, please copy me directly so I don't miss responses in list digests.
Thanks!
--
Gabriel Goldberg, Computers and Publishing, Inc. g...@gabegold.com
3401 Silver Maple Place, Falls Church, VA 22042 (703) 204-0433
LinkedIn: http://www.linkedin.com/in/gabegold Twitter: GabeG0
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