Doug Nadel surprised me 22 years ago by sending me a macro that reads
the internal screen buffers and produces an HTML file, if that helps.
It worked for me just now:
https://www.tombrennansoftware.com/test/html.mac After that I think he
created a program to read ISPF internal screen buffers to do the same -
but of course that was only for ISPF. The macro should work with any
application.
As for graphics vs. text: For Windows/Web issues I like graphics. For
mainframe problems I like text of course.
Ha ha... even worse after getting "It's broke" is when I ask for more
info, and they come back with "I fixed it" with no information about
either problem or solution.
On 4/29/2021 11:20 AM, Charles Mills wrote:
Agreed all around. I suspect the Windows screen capture is not visible to or
modifiable by the application.
Yeah, a "grab all" would be nice. For doc purposes, I wish Tom could do an RTF format copy that
would preserve text colors, but they are easy enough to "fake back" while doing the doc. Vista has
a "save screen to disk" function but I have never used it.
Yeah, I hate "graphical" screen shots in problem tickets, but what are you
going to do? The customer is always right, right? It's often hard enough to get anything
out of them:
Customer: it blew up.
Us: what was the error message?
Customer: I don't know, something about an error occurred.
Us: Please send us the listing.
Customer: Oh, we already purged the output. When are you going to have a fix
for us?
Charles
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